Last Updated: 11/4/24

Thank you for choosing RayNa Scalp Care University, operated by The Head Spa Studio, LLC. This Shipping Policy outlines the terms and conditions for shipping physical products ordered through our website, [www.theheadspastudio.com](http://www.theheadspastudio.com) (the “Site”). By placing an order, you agree to this policy.

1. Order Processing Time
   - Orders are typically processed within 3 to 5 business days (excluding weekends and holidays) from the date the order is placed.
   - Processing times may vary depending on product availability, order volume, and other factors.
   - If there are any significant delays in processing your order, we will notify you promptly by email.

2. Shipping Methods and Carriers
   - We offer multiple shipping options to provide flexibility based on cost and delivery speed.
   - Carriers include standard options such as USPS, FedEx, and UPS, depending on your location and chosen shipping method.
   - Estimated delivery times will be provided during checkout based on the selected shipping method and destination.
   - Note: All delivery dates are estimates and are not guaranteed unless otherwise specified.

 3. Shipping Destinations
   - We currently ship to customers located within the United States, Europe,  and Canada.
   - At this time, we do not offer shipping outside these areas. We apologize for any inconvenience this may cause.

 4. Shipping Charges
   - Shipping costs are calculated based on the shipping method chosen, order weight, and destination.
   - Any applicable promotional offers, discounts, or fees will be clearly displayed during the checkout process prior to finalizing your order.
   - Note: Certain items, such as the Scalp Care Kit, may have additional shipping fees due to weight or special packaging requirements.

5. Customs, Duties, and Taxes
   - For International Shipments to Canada: You are responsible for any customs duties, taxes, or other fees imposed by your local customs authorities.

- These charges are beyond our control and may vary by region. We recommend contacting your local customs office for more information regarding potential fees.

6.  Order Tracking

   - Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the progress of your delivery.
   - Please note that tracking updates may take some time to appear after your order is shipped. If you have any issues tracking your order, please contact us through our “Contact Us” link.

7. Shipping Issues and Damages
   - Damaged Items: If your order arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged packaging and items for faster processing.
   - Lost Packages: If a package is lost in transit, we will work with the carrier to locate your order. For confirmed lost packages, we will offer a replacement or refund as appropriate.

8. Shipping Restrictions
   - Certain products may be subject to shipping restrictions, particularly items requiring special handling or those regulated under specific laws.
   - If an item cannot be shipped to your location due to restrictions, we will notify you at the time of purchase or as soon as possible afterward.

9. Changes to Orders
   - Once an order is placed, we cannot guarantee changes to shipping addresses, delivery methods, or item modifications.
   - If you need to update or modify an order, please contact us immediately at [support@theheadspastudio.com](mailto:support@theheadspastudio.com) or through our “Contact Us” link. We will do our best to accommodate, but changes may not be possible if the order has already been processed.

10. Returns and Exchanges
   - No Returns or Exchanges: Please review our Returns Policy for details, as we do not accept returns or exchanges for certain items, including online courses and the Scalp Care Kit.
   - Damaged or defective items may qualify for replacement.

11. Changes to the Shipping Policy
   - We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of our current shipping practices.