Last Updated: 11/4/24

This Privacy Policy applies to RayNa Scalp Care University websites provided by The Head Spa Studio, LLC and its affiliates (collectively, "RayNa Scalp Care University," "we," "our," or "us"), including theheadspastudio.com, and any associated software, services, or products (collectively, the "Website"). By accessing or using our Website, you agree to this Privacy Policy.

1. Introduction

At RayNa Scalp Care University, we value your privacy and are committed to protecting it through our compliance with this policy. This policy explains what information we collect, how we use it, and the steps we take to protect it. We’ve implemented GDPR compliance efforts for our customers in the EU.

2. Scope of this Policy

This policy applies to:
- Information collected on this Website.
- Information collected through email, text, and other electronic communications between you and the Website.
- Information collected through mobile and desktop applications provided by this Website.
- Information collected when interacting with our advertising on third-party websites linked to this policy.

This policy does **not** apply to:
- Offline information collection or any other websites operated by The Head Spa Studio, LLC or its affiliates.
- Any third-party websites or services linked to or accessible from our Website.

3. Information We Collect and How We Collect It

We collect various types of information from and about users of our Website, including:

A. Personal Information
This may include:
- Name, postal address, email address, and telephone number.
- Financial information required for transaction fulfillment.
- Any information defined as personal or personally identifiable under applicable law.

B. Non-Personal Information
We may collect information that does not identify you personally, such as:
- Details about your internet connection, equipment, browsing actions, and patterns.

C. How Information Is Collected
We collect information:
1. Directly from you when you provide it, such as filling out forms or registering on the Website.
2. Automatically as you navigate the Website, via cookies, IP addresses, and other tracking technologies.
3. From third parties, such as business partners.

4. Information You Provide

Information you provide may include:

- Details when registering, subscribing, or filling out forms.
- Correspondence records if you contact us.
- Survey responses and transaction details.
- User Contributions on public areas of the Website, which are posted at your own risk.

5. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13 without parental consent, we will delete it. Contact us if you believe we may have such information.

6. Automatic Data Collection Technologies

As you navigate and interact with our Website, we may use tracking technologies to collect data about your usage patterns, including:
- Visit details and browsing actions.
- Computer and internet connection details, including IP address, operating system, and browser type.

A. Tracking Technologies Used

- Cookies: Browser cookies may be used to track preferences and enhance the user experience.
- Flash Cookies: Certain features may use Flash cookies for data collection and storage.
- Web Beacons: These allow us to track usage and gauge the effectiveness of our content.

7. Third-Party Use of Cookies and Tracking

Some third-party content on our Website, such as advertisements, may use cookies or tracking technologies. These third parties may collect information about you over time and across websites. If you have questions, please contact the provider directly.

8. How We Use Your Information

We use collected information for purposes such as:
- Presenting and personalizing the Website.
- Providing information, products, or services requested by you.
- Managing accounts and subscriptions, including renewal notices.
- Carrying out contractual obligations, including billing.
- Improving the Website and providing targeted content.
- Enabling interactive features and fulfilling any other purpose for which you provided it.

9. Disclosure of Your Information

We may disclose information:
1. To subsidiaries, affiliates, contractors, and service providers for business support purposes.
2. In the event of business transfer or merger involving our assets.
3. To comply with legal obligations or protect the rights and safety of RayNa Scalp Care University and its users.

We may also disclose information with your consent or for any other purpose disclosed when the information was provided.

10. Choices About Your Information

You may have options regarding tracking and data use:
- Cookies and Tracking: Set your browser to refuse cookies or alert you when cookies are being sent.
- Third-Party Advertising: Opt out of receiving targeted ads from certain providers by visiting the Network Advertising Initiative (NAI) website.

11. Accessing and Correcting Your Information

To review, update, or delete your personal information, contact us via our website’s "Contact Us" link. Deleting information may result in account deletion.

12. California Privacy Rights

California residents may request certain information about our disclosure of personal information for direct marketing purposes by contacting us through the "Contact Us" link.

13. Data Security

We use security measures to protect personal information against accidental loss and unauthorized access. Please safeguard your password and be cautious when sharing information. We cannot guarantee absolute security.

14. Changes to Our Privacy Policy

We may update this policy. Material changes will be posted on this page and may be notified via email or website notification. Your continued use of the Website indicates acceptance of these changes.

15. Contact Information

For questions about this policy and our practices, contact us through the "Contact Us" link on our Website

Additional Policies

A. Shipping Policy
This governs our order processing, shipping methods, and delivery areas for products ordered on our Website.

B. Returns and Exchanges Policy
No returns or exchanges are accepted. See this section for more details.

C. Terms of Service
By using this Website, you agree to our Terms, including eligibility, prohibited conduct, and intellectual property rights.

D. Website Disclaimer

The Website content is informational only and not a substitute for professional advice.